FAQ

We are in the business of matching the ERP User (company/you) with the appropriate Support Services Vendor. Our experienced Advisors understand your specific requirements and find the best suited vendor for your organization. Our Advisors have extensive knowledge in ERP applications.

There are 3 stages in the ERP deployment lifecycle: Selection of the ERP software product Selection of a Consulting Firm who has experience and credentials in your industry to implement and help you go-live with the application Post go-live stage, where you need to find an alternate vendor who can help you maintain the application and help your Users. This stage requires you to find an ERP Support Service Vendor that is different from the original Consulting Vendor. Such vendors can assist with: Extended help during post go-live phase to address data issues, configuration, or programming problems Building/modifying reports, dashboards, workflows, approvals Implementing new modules or customizations Running period closing activities Providing ongoing training and “how-to” assistance Handling back-office tasks like invoice matching, bank account reconciliation, and generating periodic reports

Due to years of experience in the ERP market, we realized that customers have various options to select the right ERP product and implementation consultants. However, once you go-live, there are no platforms or consultants who specifically help in finding a vendor for ongoing support. Recognizing this gap, we created our advisory service to assist companies in locating suitable post go-live support vendors.

We have a network of Advisors specialized in various ERP products. The building of this network is an ongoing process. Advisors join and exit the network constantly. You will not interact with these advisors directly; they work in the background for the selection process. They leverage their expertise to shortlist the best vendors for your needs.

We have a network of support service vendors identified by us. This list evolves based on their interests, capabilities, and client feedback. We do not share the vendor list publicly. Instead, we understand your requirements and then suggest appropriate vendors that match your criteria.

Yes, we maintain an internal rating system defined by our Advisors. This rating is based on interviews and customer feedback. It helps us shortlist suitable vendors for you. The ratings and logic are not shared publicly to prevent any adverse impact on the vendor’s business and to keep the process fair and unbiased.

If you find the suggested vendor unsuitable, we will find an alternate vendor for you. We strive to ensure you get a vendor that meets your requirements satisfactorily.

We do not charge you for our service, and we do not guarantee vendor performance. The contract, including any financial transactions and liabilities, is strictly between you and the vendor. Should the vendor fail to perform, you must resolve the issue directly with them. We can assist by suggesting an alternate vendor, but we cannot be held liable nor offer refunds. By using our service, you release us from all liabilities perpetually.

We cannot guarantee outcomes. While we carefully select vendors based on their reputation and ratings, the final decision and contract are between you and the vendor. We encourage you to perform your own due diligence.

We are not a party to any contract between you and the vendor and cannot be held liable for vendor performance or disputes. By using our service, you acknowledge and agree that all legal matters must be resolved directly with the vendor.

No. We provide no warranties, express or implied, regarding vendor suitability or outcomes.

It depends on your responses in the Contact Us form. Often, we avoid scheduling meetings to save you time. Our advisors may contact you via email for clarification, or in some cases, they may shortlist a vendor and connect them with you directly without a meeting.

We review the information you provide—your industry, ERP platform, requirements, and business size. Our advisors then shortlist vendors who best fit your criteria. We introduce you to these vendors, and you make the final decision after due diligence.

Our role ends with the introduction. We do not provide continuous vendor management, audits, or long-term oversight services.

No. All contract discussions, terms, pricing, and service-level agreements are strictly between you and the vendor. We recommend consulting with your legal and financial advisors before finalizing any agreements.

Yes, and we encourage it. Reputable vendors are generally willing to provide references or case studies. Use this step to validate their capabilities before committing.

It depends on the complexity of your requirements. In many cases, we can provide a shortlist within 5–10 business days. For more specialized needs, it may take longer. We will keep you updated throughout the process.

Yes. If you prefer to evaluate several vendors, we can present multiple options, subject to availability and your stated criteria.

No. We do not enter into any formal agreements with you. We simply match you with a suitable vendor. All terms, including SLA and performance commitments, will be directly negotiated between you and the chosen vendor.

We do not currently charge any service fees from you. This service is at no cost to you. We may receive a compensation from the vendor that you choose to work with. Our service is free for you to use.

No. We do not charge you directly for our services. Any fees you pay will be negotiated between you and the vendor. We remain transparent and do not add hidden costs.

No. We only facilitate introductions. Any negotiations on price, scope, or contract terms are conducted directly between you and the chosen vendor.

We are not partnered with ERP publishers. This neutrality ensures we remain unbiased and recommend vendors purely based on your needs and the vendor’s capabilities.

Our Advisors currently have knowledge of: Acumatica Cloud ERP Microsoft Dynamics 365 Oracle NetSuite IFS Cloud Sage ERP Salesforce ServiceNow We continually expand our capabilities. If you are using an application not listed, feel free to check with us.

Our primary focus is on North American clients. If you have operations outside North America, let us know. We’ll try to locate a suitable vendor, but capabilities may vary.

Yes. You can revisit us if your needs change. We can help identify new vendors or additional services. However, each new request is treated as a separate engagement.

While we specialize in mainstream ERPs (Acumatica, Microsoft Dynamics 365, Oracle NetSuite, IFS Cloud, Sage ERP, Salesforce, ServiceNow), our network is evolving. Contact us if you have a different ERP, and we’ll try to help.

We strive to maintain strict internal guidelines. We avoid exclusive partnerships to maintain impartiality. Our advisors prioritize your interests, and our rating mechanisms ensure vendors are chosen based on merit.

Please contact us directly. While we cannot change the outcome of your engagement with a vendor, we value your feedback and will use it to improve our advisory process.

We only collect the business information you voluntarily provide (e.g., ERP type, industry, requirements). We use this information solely to recommend suitable vendors and do not sell it to unauthorized parties. Refer to our Privacy Policy for full details.

We share only the necessary information to help vendors understand your needs. You are encouraged to share sensitive details only after establishing trust and confidentiality agreements with the vendor.

We employ standard data protection measures. However, once you engage directly with a vendor, their data and confidentiality policies apply.

Please fill out the Contact Us form in detail so that we can find the best match for your business. We will review your requirements and then connect you with suitable vendors.