FAQ

We are in the business of matching the ERP User (company/you) with the appropriate Support Services Vendor. Our experienced Advisors understand your specific requirements and find the best suited vendor for your organization. Our Advisors have extensive knowledge in ERP applications.

There are 3 stages in the ERP deployment lifecycle:

1. Selection of the ERP software product

2. Selection of a Consulting Firm who has experience and credentials in your industry to implement and help you go-live with the application

3. Post go-live stage, where you need to find an alternate vendor who can help you maintain the application and help your Users.

This stage requires you to find an ERP Support Service Vendor that is different from the original Consulting Vendor.

Such vendors can assist with:

• Extended help during post go-live phase to address data issues, configuration, or programming problems

• Building/modifying reports, dashboards, workflows, approvals

• Implementing new modules or customizations

• Running period closing activities

• Providing ongoing training and “how-to” assistance

• Handling back-office tasks like invoice matching, bank account reconciliation, and generating periodic reports

Due to years of experience in the ERP market, we realized that customers have various options to select the right ERP product and implementation consultants. However, once you go-live, there are no platforms or consultants who specifically help in finding a vendor for ongoing support. Recognizing this gap, we created our advisory service to assist companies in locating suitable post go-live support vendors.

We have a network of Advisors specialized in various ERP products. The building of this network is an ongoing process. Advisors join and exit the network constantly. You will not interact with these advisors directly; they work in the background for the selection process. They leverage their expertise to shortlist the best vendors for your needs.

We have a network of support service vendors identified by us. This list evolves based on their interests, capabilities, and client feedback. We do not share the vendor list publicly. Instead, we understand your requirements and then suggest appropriate vendors that match your criteria.

Yes, we maintain an internal rating system defined by our Advisors. This rating is based on interviews and customer feedback. It helps us shortlist suitable vendors for you. The ratings and logic are not shared publicly to prevent any adverse impact on the vendor’s business and to keep the process fair and unbiased.