Question 1

What does your company offer?

Accepted Answer

We are in the business of matching ERP Users with the appropriate Support Services Vendor. Our experienced Advisors understand your specific requirements and find the best-suited vendor for your organization.

Question 2

What do you mean by ERP Support Service Vendor? What can I use them for?

Accepted Answer

An ERP Support Service Vendor assists with post go-live support, such as addressing data issues, building/modifying reports, implementing new modules, running period closing activities, and providing ongoing training.

Question 3

Why did you come up with this type of Services?

Accepted Answer

We recognized the need for a trusted advisor to help businesses find the right vendor for ongoing post go-live support services, an area that is often overlooked after ERP implementation.

Question 4

What if I don't like the vendor that you have suggested?

Accepted Answer

If you find the suggested vendor unsuitable, we will find an alternate vendor for you.

Question 5

What if the vendor that you suggested fails to perform? Can I get my money back? Who is liable for non-performance?

Accepted Answer

We do not charge for our services and are not liable for vendor performance. The contract and financial transactions are between you and the vendor.

Question 6

How long does it take to receive vendor recommendations?

Accepted Answer

The timeline depends on your requirements. We typically provide a shortlist of vendors within 5-10 business days, though it may take longer for specialized needs.

Question 7

What is your pricing? How much do you charge for this service?

Accepted Answer

Our service is free for you to use. We may receive compensation from the vendor that you choose to work with.

Question 8

Do you operate internationally?

Accepted Answer

Our primary focus is on North American clients, but we can assist with international vendors as well depending on your needs.

Question 9

How do you protect my data?

Accepted Answer

We employ standard data protection measures. Once you engage directly with a vendor, their data and confidentiality policies apply.

FAQ

Frequently Asked Questions (FAQ)

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